CTI middleware ‘YouCon Cube’ a premiere integrated telecommunication systems in SAP applications Munich, 02 January 2014 the YouCon GmbH celebrates the first booth at upcoming Call Center World in Berlin. In Hall 1 at stand A9, the company with the YouCon cube presents a multi-vendor solution for contact centers, which allows the interaction between different telephone systems and SAP applications. The CTI middleware is modular designed and suitable for the integration of VoIP systems as well as for TDM-based PBXs. The topics Omni / multichannel and unified communications will again play a major role at the fair, even if many contact centers in practice still far away. Many have to fight, that they use different PBXs at different locations, which are limited or integrated in the SAP landscape.

Here we apply the cube”, explains Peter Kugler, Managing Director of the YouCon GmbH. The CTI middleware YouCon can in existing Integrated telephony infrastructures. As a complete solution, the cube connects virtually any conventional telephone system of the leading manufacturers such as unify, Avaya, CISCO, and Microsoft Lync with existing software installations such as SAP CRM and SAP ERP. The software allows to the synchronized use of conventional telephone systems and digital data systems. The cube implements all the necessary interfaces, by he absorbs incoming and outgoing events telephone equipment, as well as SAP systems, prepares them accordingly and then provides the user. Through communication with various systems, the YouCon cube can also serve as a central collecting facility of all transmitted data. Therefore, the portfolio includes interfaces to telephone systems and SAP products.

The SAP business applications are widely used, and we have the desire heard from many customers that they want to combine data and functions of the SAP programs with their communication systems”, explains Matthias Kruger, managing We can control each product Director of the YouCon GmbH. as SAP is based on standardized interfaces, using the YouCon cube, to make the processes desired by the customer. So events can be triggered, represent the call – and contact information directly in the SAP products. The automatic identification of the caller is not only convenient for the employee, but saves the average even 30 seconds of talk time. Pop-Up screens and related automatic finding customers and their data are possible from the used TK solution independently”. A few months ago, YouCon was inducted into the DevConnect Program Avaya technology. Meanwhile, we are also the international technology partner program by unify of formerly Siemens Enterprise communications. Recently was also the official certification of the CTI middleware for integrating with SAP applications. Currently run more important partners and certification processes”, reports Peter Kugler. Meanwhile, our systems to the fullest are Practice at several companies in operation and have proven themselves there. The consistently positive feedback of the user makes us confident, to equip a considerable number of other contact center in the near future with the cube.” The IT service provider YouCon with headquarters in Vienna and Munich focuses on the interplay between man and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management. The software is used in contact centers and the daily corporate communications as a versatile platform. Contact: YouCon EDV Dienstleistungs GmbH Peter Kugler (CEO) Sahil Hofgasse 26 1060 Vienna Tel: + 43 (1) 33 44 0 44